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A Brief Study on the Scale of ITSM Job Postings and Required Skills in the United States

2025/10/31
鏡 倖太

1. Introduction


LinkedIn is widely used as a social networking platform specializing in job postings, serving as a touchpoint between job seekers and companies. In the United States, in particular, a large number of jobs in the IT industry are listed. By surveying postings on this platform, I aim to examine the scale of ITSM job postings and the skills in demand, and to consider the current state of ITSM in the U.S. I will also share some personal experiences regarding job searching in the U.S., in the hope of deepening readers’ understanding of the realities of ITSM there.

2. Method

I used LinkedIn to count job postings. In the search box, I entered IT-related skills or technical fields and set the target region to the United States. This returns the number of job postings.

What is LinkedIn?

A type of social network specializing in jobs. You can interact with recruiters and apply directly to job postings on the platform.

3. Size of the Job Market

Using LinkedIn, I looked up job counts by IT sector in the U.S., including IT-SM (IT Service Management).

Please note: These figures are as of July 6 and may vary slightly.

Search Category (Skill/Technology)Job Count
IT-SM29,087
PM5,410
PMO327
Android25,873
iOS7,638
AWS90,163
Azure43,520
GCP18,094
IT Consultant6,754
AI144,986


Given the current AI boom, AI-related postings are overwhelming, and cloud-related jobs are also sizable. What surprised me was that the number of ITSM postings far exceeded PM (Project Management) and PMO (Project Management Office). However, there’s a catch: when you open the listings, “Change Management” appears frequently. Terms like internal transformation and stakeholder alignment come up, which suggests alignment with ITIL’s SVC/practices; not all postings are strictly IT-related.


So how many postings are there for tools likely to be closely tied to ITSM professionals, such as ServiceNow and PagerDuty?

Search Category (Skill/Technology)Job Count
ServiceNow9,424
PagerDuty32


Looking at ServiceNow postings, not all roles are purely IT (e.g., business analysis using ServiceNow), but requirements often include ITIL-based knowledge. Let’s extract the required skills from selected postings and see the types of talent in demand.

4. Skills in Demand

Below are translations of three selected postings.

Links to the postings are provided, but they may be broken if a position has closed.

L3 Harris Technologies Note 1

Company overview:

L3 Harris Technologies, Inc. is a globally recognized company in the aerospace and defense industry that provides propulsion, energy, and command-and-control solutions to customers in space, missile defense, strategic systems, tactical missiles, and armaments.

Position summary:

They seek an experienced IT Service Delivery Business Analyst to support and optimize the IT Systems Development Life Cycle (SDLC) as part of the IT Governance Team. Responsibilities include overseeing system change-management processes, creating IT release/maintenance calendars, coordinating service outages with business stakeholders, reviewing proposed changes to infrastructure and applications, and ensuring adherence to audit documentation standards.

Job Responsibilities

  • Oversee SDLC processes for new system development and enhancements to existing information systems
  • Manage IT change requests in the corporate change-management workflow system and participate in the Change Advisory Board (CAB)
  • Prepare process documentation and evidence of IT control execution to support audit and Sarbanes-Oxley/ISO/NIST compliance requirements
  • Lead projects that drive optimization of change-management processes by engaging enterprise business and IT stakeholders
  • Manage the IT change/maintenance calendar to implement changes while minimizing business impact
  • Collaborate with business and IT stakeholders to develop IT communications and knowledge-base articles, and carry out process streamlining to identify opportunities for optimizing change management

Qualifications

  • Bachelor’s degree + 4+ years’ relevant experience
  • Master’s degree + 2+ years’ relevant experience (or 8+ years’ relevant experience without a master’s degree)

Preferred Additional Skills

  • ITIL, Lean, Six Sigma certifications
  • Experience in defence-industry manufacturing
  • IT industry experience related to regulatory compliance and information security
  • Hands-on experience in change management and SDLC management applying ITIL best practices
  • Experience conducting risk assessments related to IT change-management control objectives and developing risk-mitigation strategies
  • Practical experience with service request tracking systems (e.g., ServiceNow, Jira, Workday)
  • Experience in completing projects on time under general supervision using project management tools
  • Ability to maintain operational excellence using quality-assurance principles
  • Meticulous attention to detail
  • Strong communication and customer service skills

Costco Wholesale Note 2

Key Responsibilities

  • Maintain accurate ledgers of all IT assets (hardware, software, licenses)
  • Track asset status, owners, and locations using asset-management tools and databases
  • Apply ITIL best practices across the full lifecycle from acquisition to disposal
  • Detect discrepancies via regular audits and correct data
  • Create and deliver reports on asset utilization and lifespan to support IT/business decision-making
  • Coordinate with vendors for procurement, maintenance, and support
  • Collaborate closely with Finance, Procurement, IT Support, and other departments to optimize asset utilization
  • Dispose of assets in accordance with environmental standards and information-security policies

Required Qualifications

  • 3–5 years’ experience in IT asset management or similar role
  • Practical experience with the ITIL framework and best practices
  • Strong analytical skills and attention to detail
  • Proficiency with asset-management tools and software
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively in a team
  • Deep understanding of IT infrastructure and asset lifecycle management
  • Excellent written and verbal communication skills

Preferred Qualifications

  • ITIL v4 certification
  • IAITAM certification (International Association of IT Asset Managers)

Required Education

  • Bachelor’s degree + 9+ years’ professional experience
  • Master’s degree + 7+ years’ professional experience
  • PhD or JD + 4+ years’ professional experience

Summary & Considerations

The role emphasizes efficient, compliant asset management leveraging the ITIL framework. Although the base term is IT assets, postings indicate expectations around version control for software/hardware, procurement, operations, and maintenance—all requiring ITIL knowledge and experience. While not explicitly stated, scope likely extends to tasks such as patching with SBOM/HBOM and capacity management. By adopting ITIL, organizations strengthen operational optimization and risk management, and the role is expected to deliver high organizational value. ITIL v4 certification is listed as “preferred,” though the level (Foundation vs. Master) is unspecified. Judging from the responsibilities, foundational knowledge plus broad hands-on experience seems necessary.

Toyota North America Note 3

Key Responsibilities

  1. Strategic ITSM Leadership
    • Formulate and execute an ITSM strategy aligned with corporate business goals, ITIL v4 best practices, and financial regulatory requirements. Act as an internal ITIL v4 SME, championing a service-oriented culture and Continual Improvement.
  2. Governance & Process Ownership
    • Oversee design, implementation, and governance of ITIL v4 practices; ensure service quality and operational efficiency for incident, problem, change, and service-request management.
    • Lead service-level, configuration, and knowledge management; drive optimization of release management, service catalog, and continual improvement initiatives using KPIs.
  3. Operations & Performance Management
    • Establish monitoring, metrics, and reporting across ITSM processes; track KPIs such as MTTR, change success rate, service availability, and customer satisfaction.
    • Conduct regular service reviews with IT and business stakeholders to assess performance and identify improvements.
  4. Regulatory & Risk Alignment
    • Align ITSM processes with industry regulations (FFIEC, SOX, NYDFS, GLBA, etc.).
    • Collaborate with cybersecurity, risk, and compliance teams to embed controls in service workflows and support audits.
  5. Team & Tool Management
    • Administer the ITSM platform (e.g., ServiceNow); ensure proper configuration, integrations, and optimization.
    • Partner with infrastructure and application teams to support smooth service delivery in hybrid and cloud environments.
  6. Stakeholder Engagement
    • Serve as primary liaison among IT operations, business units, internal teams, and external vendors to ensure service quality, SLA adherence, issue resolution, and smooth collaboration.

(The following asset-management bullets appear again in this posting as listed; responsibilities mirror those in the prior role.)

  • Maintain accurate ledgers of all IT assets (hardware, software, licenses)
  • Track asset status/owner/location with tools/databases
  • Apply ITIL best practices across the asset lifecycle
  • Audit regularly, correct discrepancies
  • Report on utilization and lifespan to support decision-making
  • Coordinate with vendors for procurement, maintenance, and support
  • Collaborate with Finance/Procurement/IT Support/other units for optimal utilization
  • Dispose of assets per environmental and infosec policies

Required Qualifications

  • 3–5 years’ experience in IT asset management or related roles
  • Hands-on experience with ITIL framework and best practices
  • Strong analytical skills and attention to detail
  • Proficiency with asset-management tools/software
  • Excellent communication and interpersonal skills
  • Ability to work independently and in teams
  • Deep understanding of IT infrastructure and asset lifecycle management
  • Excellent written and verbal communication skills

Preferred Qualifications

  • ITIL v4 certification
  • IAITAM certification

Required Education

  • Bachelor’s + 9+ years’ experience; OR Master’s + 7+ years; OR PhD/JD + 4+ years

Summary & Considerations

The role seeks talent capable of efficient, compliant asset management using the ITIL framework. Based on the posting, scope likely includes version control of software/hardware, procurement/operations/maintenance, and potentially patch management with SBOM/HBOM and capacity management. By adopting ITIL, the organization enhances optimization and risk management, and the role is expected to deliver high value.

Sidebar: What is Six Sigma? Note 4

Appearing as a required or preferred qualification in L3Harris and Toyota North America postings, Six Sigma is a quality-management framework proposed by Motorola. It comprises five phases: Define, Measure, Analyze, Improve, Control (DMAIC). The “six” references the statistical concept of standard deviation (σ), and the term took hold as a target of limiting defects to 3.4 per million opportunities.

5. Discussion

Across the three postings, it’s clear that ITSM roles demand more than routine operations and maintenance: they emphasize deep ITIL v4 knowledge and practical experience. In particular, specialized skills in change management and IT service management are required, along with strategic leadership to establish a service-oriented culture and drive continual improvement. Core process competencies—incident, problem, change, and service-request design and operation—are essential to minimize service disruptions and deliver stable, efficient services. Other key duties include risk management and identifying opportunities for process improvement. To meet audits and compliance requirements, candidates must be able to maintain documentation and perform risk assessments.

Additionally, skills that cover a broad scope—such as patch management leveraging SBOM/HBOM and capacity management—are sought. In short, foundational ITIL v4 knowledge and hands-on experience are consistently required. Rather than rigidly executing all 34 practices defined by ITIL v4, roles call for understanding newer constructs introduced in v4 (e.g., the Service Value concepts) to deliver customer value and drive improvement. This implies not just mastering the particulars but also grasping how v4 differs from v3 to apply the framework effectively in today’s unpredictable business environment.

In Japan, job descriptions are often less detailed than in the U.S., making specific role expectations harder to discern. Nevertheless, for aspiring ITSM professionals, roles will likely align with internationally recognized frameworks and credentials such as ITIL v4.

6. Column — On Job-Hunting in the U.S.

The following reflects personal experiences from about a decade ago. Using LinkedIn as both a job platform and SNS, if you find roles that match your skills, you apply—setting aside work-visa issues for the moment.

Applications typically require a résumé and cover letter. The cover letter states your motivation for the role and also highlights your skills and experiences. Letters of recommendation from supervisors or professors are a plus. In my experience, applications are either submitted directly and in volume, or connections play a crucial role. For U.S. firms, direct applications are common; for Japan-affiliated firms operating locally, using recruiters might be more typical.

Because online submissions can get lost among many applicants, you need to stand out—connections help. For students, company recruiters visit campuses; you can connect on LinkedIn and showcase your achievements. Networking events are also opportunities to meet people, exchange information, and sometimes even get a posting created for you. In fact, some publicly posted roles may already be intended for a particular person.

When I studied in the U.S., I switched from a student visa to one allowing employment to gain internship experience. I legally received wages and found an internship through the local Japan-related network. The timing worked—my predecessor left, and I interned for six months until classes in Japan resumed. Upon my return to Japan, I introduced a friend to my former manager, and my friend took over the role. While I had thought of the U.S. as “dry,” this showed me that networks can be quite “wet”—not so unlike Japan. Although not directly tied to ITSM, it illustrates how relational dynamics matter.

You need sales-like initiative to pitch yourself to recruiters; yet termination can be swift. The upside is relatively easy access to postings. This made me appreciate Japan’s new-graduate mass-hiring system, which can provide opportunities even without extensive prior skills.

7. In Closing

I hope this overview—plus some commentary on U.S. job-hunting—helped clarify that the profile of in-demand ITSM talent is grounded in ITIL v4’s core concepts and practices. To develop your ITSM career, consider using ITIL v4 as a lens when taking stock of your experience.

8. References

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