2025.10.31
Not a world where headlines read “System outage affects 1 million users.”
But a world where you hear,
“Engineers across the globe save the system.”
About Us
MISSION
Building a world where we stand together in times of crisis.
VISION
Shaping a future where no user is left stranded by system failures.
Our Service
XonOps
An incident management service designed to transform system operations and maintenance.XonOps unifies alert management, enables automated escalation calls, and streamlines information sharing across teams — making operations and maintenance smoother and more efficient.
Incident Tech
Speaking Engagements & Past Events
In line with our mission to “Building a world where we stand together in times of crisis.”, we offer keynote talks and seminars for companies and organizations seeking to improve their incident response systems. Through these sessions, we share our expertise and best practices we’ve developed in handling system failures and showcase real improvement cases.
Voices from Participants
“The insights, drawn from many cases of real incident improvement, were truly eye-opening”
Participant A
“I learned what mindset is most important when approaching incident response. It was very helpful.”
Participant B
Company Overview
- Company Name
- Incident Tech, Inc.
- Founded
- April 12, 2024
- Representative
- Koji Nomura, President & CEO
- Business
- Services related to system incident response
- Capital
- ¥5,000,000
- Address
-
J Tower Nishi-Oi East Tower, Floor 2,
1-1-2 Nishi-Oi,Shinagawa-ku, Tokyo 140-0015, Japan
Management Team
Koji Nomura
President & CEO, Incident Tech, Inc.
Koji Nomura obtained a Master’s degree in Science and Engineering from Chuo University Graduate School. He spent 12 years at NTT DATA Corporation, one of the world’s largest IT services providers and part of the NTT Group. There, he was responsible for the development, maintenance, and operation of financial systems. For seven of those years, he analyzed approximately 1,000 incident cases and led the planning and operation of incident response services aimed at minimizing end-user impact.
He has worked on improving system incident response with more than 100 teams inside and outside the company. In April 2024, he founded Incident Tech, Inc. to further advance system incident management and create a world where people support one another in times of crisis.
Koji also completed the MBA program at the Graduate School of Management, Globis University.
He is the co-author of “System Incident Response Improvement Guide: Achieve Results in 3 Months” (Shoeisha, 2023).
Takahiro Konno
Director, Incident Tech, Inc.
Takahiro Konno began his career in system sales at an IT services company before joining Mercari, Inc., Japan’s leading marketplace app. At Mercari, he worked on expanding the merchant network of Merpay, the company’s mobile payment and digital financial services platform.
He later joined NTT DATA Corporation, where he engaged in sales for payment systems, marketing for incident response services, and later served as a product manager for managed service operations improvement and development projects.
In April 2024, he co-founded Incident Tech, Inc.
Contact Us
For speaking engagement requests or collaboration opportunities, please reach out to us here.